HCL Walkin Interview for Technical Service Desk / DC-Ops. from 26th June to 13th July, 2013 from 12 PM 

Applicants need to go to the venue mentioned or call on the number provided below

Role: Technical Service Desk / Data Center operation
Experience: 6 months - 5years

Job Description:

Hiring for Analyst/Sr. Analyst

Technical Support to HCL's business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.



Eligibility: (Tech-voice, semivoice, semi tech-voice,semivoice )

Responsibilities :- SD

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of EUC operations


Responsibilities :- DC -Ops

Good communication
Experience only with international process , domestic with good comm is fine
ready to work in any shift
6 months to 3 yrs Experience in ( LINUX, UNIX,windows,hardware & software monitoring , server, network monitoring )
certification course with min 6months in linux /unix with good comm are eligible .


Please walk in to the below address

Chennai
Saturday: 10am-3pm
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi,


Bangalore,
HCL Comnet Systems and Services Ltd.
STPI Unit
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore
contact person-Sanoj
saturday -10am-3.30pm

Hyderabad
HCL TECHNOLOGIES LIMITED
Avance IT/ITES SEZ
Building: H1-B , Level-1
Adjacent to DELL
HITEC CITY 2
contact person-Sarath/Siva


Service Desk / DC candidates who are willing to work to relocate other location can attend Interview at Chennai, Bangalore, Hyderabad